This blog started in December 2004, when blogging was still sexy and new. Or newish, anyway.
In early 2012, I was feeling really restless about the content, as my professional interests were shifting more and more towards creativity and innovation. So the blog was renamed The Idea Studio, and took on a new domain, while still keeping the old one.
Well, more changes are coming soon. The Idea Studio is going to have its own home and its own new site, where it will become a marketplace for creativity tools. I'll be telling you lots more about that soon.
And this blog will carry on under its old banner of Customer Crossroads. I'll still post here from time to time about customer experience topics, and the related things that catch my interest. And the existing content, close to 1000 posts, will still be here of course.
Over the next few weeks I'll be cleaning things up here, and working on the new thing. I think it will be fun, and it's been such an honor to have readers. I've always tried to offer real value here, and will keep doing that.
And I will still be publishing the Insights Newsletter about every two months, at least in theory, maybe more in future. That content is always carefully curated and designed to bring you one thought-provoking idea at a time.
Thanks for visiting, and stay tuned for more changes!
