Most of the e-mail I'm getting about #Sandy is about why Manhattan-based servers have been down. [Making me wonder why anyone would actually put their servers in Manhattan, among the costliest real estate on the planet, and clearly an at-risk area.]
But one notice gave me a great warm feeling. Kimpton Hotels offered a 20% discount to anyone stuck in Boston, New York City, Philadelphia, Baltimore, Alexandria & Washington DC for a few days until flights resumed.
The times where real people are suffering are an occasion for brands to show their loyalty program has a heart.
Who earned your loyalty?