When I saw the way my cold beer arrived on a very hot day, I actually squealed in delight.
Now what clever thing can you do that doesn't require new technology or big expense and will show your customers you are actually thinking about them?
What's your clever thing?
[Extra credit if you observed that this was another Marriott, surely among the best managed front-end experiences in the hotel biz. I blogged on these guys once or twice before. Here's one, and here's another]
