I thought it would be nice to get my business phone bills online, thinking it would help me stay on top of client invoicing. Unfortunately, the bill does not come any earlier.
The notification I get that the online version is available is an amazing display of poor usability. Here it is:
*****************************************************************************
Your latest statement for account number xxxxxxx is now available in the Online Bill Manager service.
To view your statement:
1. Go to the Bell Business Portal at www.interaction.bell.ca.
2. Enter your username and password, then click OK.
3. Click on the Billing link on the left side of the page.
4. Click on the Online Bill Manager link.
5. If the Online Bill Manager - Administration page appears, click on the Access link on the left side of the page. (This page only appears for users with administrative abilities.)6. Click Statement.
If you have any questions about the Online Bill Manager service, please contact us by replying to this e-mail.
Thank you for choosing Bell.
*****************************************************************************************
By my count this is five clicks to link to the bill. Definitely broken.
What it should do, IMHO: give me a link to the bill that pops open a sign-in page. Once I sign in, bingo, there's my bill. Why is this so difficult for an engineering company?
