My Photo


  • Email Address:
  • Website:

One-Line Bio

Specialist in customer experience, insight and innovation


We live in a society where the majority of our interactions are now of a commercial nature. So the quality of our customer experience is actually the quality of our life experience in many respects. It's not just about business -- it's about life.

Thanks for stopping by!

Susan Abbott facilitates innovation, conducts all types of qualitative research, and synthesizes data and trends into strategies for clients at Abbott Research & Consulting.

Technorati Profile