Recent forays from my home office have left me shaking my head some days. People cut you off in traffic, they roll through stop signs, they don't make way on the sidewalk. Simple stuff, but the rudeness index seems to be running high these days.
And we wonder why we don't get the polite, responsive, and proactive service we would like. If you are a manager, you probably wonder why your staff can't deliver the helpful proactive service you want.
Well, we live in a culture where there often seems to be little consideration for others. Or is that my imagination? Are we just more sensitized to that problem now?
