If you're still working today, as many are, you are probably thinking about the year just ended and the challenges that await your business in the year ahead. [...to say nothing of all those personal resolutions like losing weight etc. etc.]
Here are my customer experience resolutions for the year. If you feel inspired at all by these -- or think that they are woefully lacking -- do add a comment and your own additions.
I resolve to:
 Remember that it is the clients/customers that permit me to do the work that I love
... as well as the things I don't love so much.
 Treat my suppliers like preferred clients
... after all, they are often responsible for a lot of the quality of the final product.
 Be more proactive in proposing good ideas to clients.
In every B2B study I do, executives say they wish their key suppliers/consultants/advisors were more proactive in suggesting good ideas.
 Find a better way than voicemail.
I hate it, and I'm betting they do too. In consumer research, I find that the IVR thing -- "please listen to this list carefully. Press 1 for ignore, press 2 for endless holding, etc." is generally disliked. People get very excited now when someone just answers the phone and offers them help.
 Avoid wasting client/customer time.
Time is the one resource we all have in equal quantity, and all hate to waste. In my world, this means being well prepared for meetings, memorable presentations, e-mail with high information density, and reports that people enjoy reading. What does it mean for you?
 Seek feedback more often and then act on it.
Yup, it's scary for all of us. If you don't have a giant Voice Of the Customer study to rely on, consider trying this question that I resolve to use more often: "how could we do [this] better next time?"
 Constantly seek to add more value.
We all want more value for our dollar, and in this challenging economy, settling for the status quo is just dangerous. Figuring out where to add value is the tricky part, but resolution #6 can help there.
 Avoid clients that are a poor fit for our value proposition.
It's oddly counter-intuitive, but you can't serve everyone well. The better you understand your true value proposition, the more focused your customer experience can become. This is a good thing. But it also means that your offering won't be for the everyone. The best thing to do is communicate this clearly, so people don't waste time with you when they really want something else.
For example, if you offer a highly customized service that commands a premium price, people who are looking for a "good-enough" solution will not be a good fit with you. Politely sending them in the right direction is the best thing for everyone.
More simply, if they are shopping for a pickup truck and you're selling bicycles, thank them for stopping by and point them to the store across the street. Proselytizing is for missionaries.
Well, I think that's it for me.
What's on your list?