I think you'll like this little story, but I have to tell you the situation first: I'm in Palm Springs at a Renaissance resort for the annual QRCA conference. Since I'm three time zones away from home, I'm up early.
So yesterday, I decided on a quick swim and a hot tub shortly after 7 am, when there was no-one around except the guys making the pool ready for the day.
I thought I saw a big pile of towels on the lounge seating. These are like giant outdoor livingrooms with fire pits to ward off the desert chill at night. The chairs are oversized bamboo and cushion affairs that are quite nice.
Turns out the towels had men under them. Two guys to be specific, both covered in big striped pool towels, with their street shoes and suits still on, and the evidence of the party the night before all around them.
What I loved is that the hotel did not chase them away at 2 am. They worked around them.
I didn't think the Marriott chain's service could surprise me anymore, but they show tremendous respect for their customers. And this was just one other example.
