I just got a call from a good buddy leaving Loblaws, which recently introduced a save-the-planet charge of 5 cents a bag for those no-goodniks that don't bring their own.
"I'm just leaving the Superstore now," says buddy."Everyone is bringing their own bags.
"And you would not believe how this has slowed down the checkout process. At least 30% slower."
I witnessed this myself at a Wal-Mart. The bags are not all the same size. Some are floppy and need to be held open. One guy was handing the bags over one at a time.
Last week when I commented about the cost of human-delivered services, I wasn't even thinking about this.
Researchers like me know how much customers hate waiting in line. They hate watching inefficiency in line. It used to be just the brown rice brotherhood that took their own bag. Soon everyone will be doing it. Yikes!