A fascinating story is told on the Bankervision site by Lloyd's TSB head of Innovation, James Gardner, pictured above. The firm just won an innovation award for the work on an ideas marketplace. I've heard of these before, but not in financial services. Very leading edge.
In particular, I was interested in Gardner's comments about the emergence of marketplace behaviors like inflation and insider trading.
He's coming out with a book in the new year from Wiley, FutureProofing, which sounds quite promising.
In another post, Gardner reports on his experiment in social networking, whereby he tries to make his status updates as banal as possible:
Instead of dumping him, he is getting more response than ever. From this he draws some interesting conclusions about the role of social networking, and why banks aren't flocking to it in droves.