Starbucks is conducting a survey with CustomerThink and GCCRM about their customer experience.
Their last two questions were good ones. My answers are in italics.
What do you like most about the Starbucks in-store experience?
It's a good place to have an informal business meeting with a colleague
What do you like least about the Starbucks in-store experience?
I really don't care much for your coffee, (except latte, breakfast blend are ok) and your bakery products are awful. Can be difficult to find a seat - one person will have staked out a whole corner for hours. I'm concerned your push into the children's market will make it too noisy and messy for adults like me.
That's how I answered. How would you answer?
