See this line of people? They have already checked in ahead of time, like good customers. Now they want to drop off their bags. But there's no one there to take their bags. The floor-walking customer service person tells them several times "someone will be here soon".
Meanwhile my companion and I try ticketing our own bags at the new kiosks. We can't seem to get them to work. Neither can anyone else. The people at our end of the counter take pity on us and offer to tag our bags for us, so we don't have to stand in the other line.
My question is simple: why pay someone to walk around the floor "helping", when they could be actually helping. If you know what I mean.
Off to get inspired at the conference, and pick up booty at the trade show.