eStara interviewed me on the topic of cross-channel customer experience for their thought leader newsletter. You can read the interview here.
You may have read an earlier post about their click-to-call technology.
[Disclaimer: there is no commercial relationship here. I just told them what I thought. And they were good enough to put it in their newsletter and on their blog. I'm just excited to be sitting at the big-kids table. WooHoo!]
