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Specialist in customer experience, insight and innovation

Biography

We live in a society where the majority of our interactions are now of a commercial nature. So the quality of our customer experience is actually the quality of our life experience in many respects. It's not just about business -- it's about life.

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Susan Abbott facilitates innovation, conducts all types of qualitative research, and synthesizes data and trends into strategies for clients at Abbott Research & Consulting.

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